GridCite Refund and Cancellation Policy

Effective date: 2026-08-01 Billing contact: hello@gridcite.com

Policy

GridCite's Professional plan is a one-year subscription that does not auto-renew: the paid term ends on its end date, and continued access requires a new purchase. Because the free 7-day trial is the evaluation period:

  1. Fees are non-refundable, except (a) where required by applicable law, or

    2. (b) where GridCite determines a billing error occurred. GridCite may issue a refund in other circumstances at its sole discretion; doing so is not a waiver of this policy.

  2. There is no renewal charge to cancel. You may end a subscription early

    3. through the customer portal or by contacting hello@gridcite.com; access continues through the end of the paid period already purchased, and ending early does not create a refund of unused time or unused export allowance.

  3. If GridCite makes a material billing error, it will investigate and provide

    4. an appropriate correction or refund. Approved refunds are issued to the original payment method where possible; processing times are controlled by the payment provider and financial institution.

Contact: hello@gridcite.com.